Our mission is to provide quality rental housing and related needs of our resident and, in doing so, exceed their expectations for service, quality and value. Define a Residents First culture.
We will strive to earn our resident’s long-term loyalty by working to deliver more than promised, being honest and fair and “going the extra mile” to provide exceptional personalized service that creates a pleasing housing experience.
Employees are expected to provide exceptional service to our residents. Management will assist when possible supporting their development, providing opportunities for personal growth, and fairly compensating them for their successes and achievements.
Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying residents and motivating employees will bring growth and long-term profitability.
The multi-family property management and rental industries are fiercely competitive. So how is it that Fairfax Station Enterprises, LLC has developed into a market leader even as a young blossoming company?
It all started with the acquisition of two small multi-family apartment buildings in Arlington, Virginia. The founders and owners of Fairfax Station Enterprises, LLC developed a business model that was centered on providing maximum benefit to the residents that lived in our apartment buildings; a residents first approach. We never cut corners and routinely went to great lengths to provide service that was astonishing to residents. No stone was left unturned. In short order these two buildings were humming right along and the residents were reaping the rewards. As the benefits to the residents increased, our vacancy rate dropped to virtually zero and our turnover rate plummeted. Hence, our bottom line improved significantly.
As we started to bring on more employees and introduced our approach and business model, they began to interact with residents differently and see them more as valued customers who we provide both product (quality housing) and service (home improvements, service tickets, etc.). Once that transformation began, resident satisfaction improved steadily and turnover rates dropped significantly. Our bottom lines continued to improve. Our philosophy continued to mature into our company motto: Residents First. We believe it so much, we wear that motto on our company shirts and jackets.
A close second to Residents First is taking care of the employees. Employees are the life blood of our business. They are true partners in everything we do. We share tremendous information with employees and include their thoughts and ideas in our work practices and business model. We have demonstrated that when residents are put first followed closely by taking care of employees, profitability will follow and increase.
Our business philosophy of putting residents first and encouraging and rewarding employees is a simple, but powerful, belief that directly relates to customer satisfaction, employee development, and profitability. Following this model has enabled us to expand and achieve revenue and income growth every year since our inception.
Our Business Model
We hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service.
Completely satisfied residents tell others and come back — when they tell others about us, our business naturally grows a healthy resident base.
As each of our communities become more operationally stable and the residents prosper, new career opportunities emerge for our employees. Career advancement is tied not only to community performance, profitability, and employee development but also to quality customer service.
As our employees advance within our system, the company’s growth drives their financial rewards and continues to attract more top talent.
In support of a safe and fair workplace, Fairfax Station Enterprises, LLC is committed to maintaining and fostering equal opportunities for all employees.